A recording of your whole screen, or at least the whole browser window, lets our team see exactly what happened, which usually gets the fix out faster.

Tip: a screenshot of the full screen with the address bar visible helps far more than a close-up of the part that looks wrong. If it shows client details you don't need to share, feel free to redact them first. Your browser and system details are captured automatically, so we'll never ask you for them.